Shipping & Returns

Shipping Policy
Delivery Times :
US Domestic Orders
USPS First Class Mail 2-7 days FREE 
Durng June / July 2020, USPS First Class Mail is the only shipping method offered.  Please allow 4-5 days from order confirmation to receipt of shipping confirmaation email with tracking number.
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International Orders:
Expedited International 2-6 days  USD $25 any quantity up to 10 masks
Requires physical address and telephone contact number, no PO Boxes.
Please allow 4-5 days from order confirmation to receipt of shipping confirmation email with tracking number.
 
Orders are shipped from Gilroy, California.
 *Please Note: Tracking numbers normally take approximately 24 hours to be available for tracking on the respective carrier tracking system. While the package has shipped, there will be no available information on its delivery status until the following business day.

 

Please allow 4-5 business days for our warehouse to process your order during peak shipping time frames and during 2020 Coronavirus pandemic.

 

Postal holidays such as Memorial Day, Independence Day, Columbus Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day and New Year's Day may affect delivery.

Return Policy:

Interim Returns and Exchange Policy June 2020
If you have receive a wrong size mask, please contact@vogmask.com with order number to request exchange or refund.  This is is an interim policy to provide for safer transactions in our current crisis.  

ORDER SUPPORT and RETURNS: Please email contact@vogmask.com for help in order corrections  and support.  For returns and exchange, please see below.

 Returns:  No return authorization needed.  Include Order Number in your package.  We will refund for return of any purchase within 30 days.  Please ship to:  Vogmask Returns c/o Rush Order, 6205 Engle Way, Suite D, Gilroy CA 95020.  Please allow 3-5 days for this return to show on your payment method after we have received your return.  


Exchange: Beginning July 1, we will refund for wrong size ordered.  Please ship to:  Vogmask Returns c/o Rush Order, 6205 Engle Way, Suite D, Gilroy CA 95020.  Please allow 3-5 days for this return to show on your payment method after we have received your return.  


Order Correction:  Please email any order corrections to contact@vogmask.com and we act accordingly.  Thank you.

 Order Contained Damaged or Incorrect Items
  • Contact us at contact@vogmask.com  and we will process your refund.
All Other Returns
  • You may cancel an order for refund by email to contact@vogmask.com.